We value our relationship with our customers and we want to ensure that you are satisfied with your purchase. Returns can be made for size exchange, store credit or a full refund within 15 days of your receipt of our product under the following conditions: New, unworn and unwashed items with all original tags attached. All items must be free of any damages and must be in re-sellable condition. The customer is responsible for all shipping costs on returns or exchanges.
We’re sorry, but we cannot accept returns or issue refunds for cotton face masks.
Update: as of March 21, 2020 please send all returns to 778 N. Virgil Ave, Los Angeles, CA 90029
Because your Matrushka piece is hand cut and sewn, please allow up to 2 weeks for your order to be completed by our team. You will receive a confirmation when your order has been completed/shipped.
We will provide USPS tracking number and delivery confirmation but Matrushka is not responsible for lost or stolen items during shipping process. Please allow – 2 – 8 Days for Standard Mail and TBD for International Mail.