We value our relationship with our customers and we want to ensure that you are satisfied with your purchase. Returns can be made for size exchange, store credit, or a full refund within 15 days of your receipt of our product under the following conditions: New, unworn and unwashed items with all original tags attached. All items must be free of any damages and must be in re-sellable condition. The customer is responsible for all shipping costs on returns or exchanges. A 20% restocking fee may apply to orders over $200.
We’re sorry, but we cannot accept returns or issue refunds for cotton face masks.
Please send all returns to Matrushka at 2209 W. Sunset Blvd, Los Angeles, CA 90026
Because your Matrushka piece is hand-cut and sewn, please allow up to 2 weeks for your order to be completed by our team. You will receive a confirmation when your order has been completed/shipped.
We will provide USPS tracking number and delivery confirmation but Matrushka is not responsible for lost or stolen items during shipping process. Please allow – 2 – 8 Days for Standard Mail and TBD for International Mail.